Effective Date: July 24, 2026

At Shopnexusmart, customer satisfaction is our top priority. We stand behind the quality and craftsmanship of our chairs and want you to be completely confident with your purchase. If you are not entirely satisfied with your order, we are here to help.

Please review our complete Refund and Returns Policy below for detailed information on returns, exchanges, and refund procedures under United States consumer protection laws.

1. 30-Day Return Window

We offer a 30-Day Return Policy.

You have 30 calendar days from the date your package is delivered to request a return. Requests submitted after 30 days from delivery will not be eligible for a return or refund.

2. Return Eligibility & Conditions

To be eligible for a valid return, your item must meet the following requirements:

  • The chair must be in unused, unassembled, undamaged, and original condition as received.

  • The item must be returned in its original packaging, including all parts, hardware, components, and instruction manuals.

  • You must provide a proof of purchase (such as your Shopnexusmart order number or receipt confirmation).

Note: Shipments returned without prior authorization from our customer support team will not be accepted at our warehouse facility.

3. Step-by-Step Return Process

  1. Contact Support: Reach out to us via our 24/7 Live Chat or email us at support@shopnexusmart.com with your order number, reason for return, and clear photo/video proof if the shipment arrived damaged or defective.

  2. Receive Authorization & Shipping Instructions: Once approved, our team will provide you with Return Merchandise Authorization (RMA) details, the correct return warehouse address, and instructions on how to package and ship your item.

  3. Ship Item: Securely pack the item in its original box and hand it over to our scheduled carrier (USPS, UPS, FedEx, XPO Logistics, Old Dominion).

4. Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Items: If you received a damaged, defective, or incorrect item due to our error, Shopnexusmart will cover 100% of the return shipping cost and arrange for pickup or provide a prepaid return shipping label at no expense to you.

  • Buyer’s Remorse / Voluntary Returns: If you are returning an item due to personal preference, change of mind, or ordering the wrong model/color, the customer is responsible for covering the actual return shipping fees.

  • No Restocking Fees: We do not charge any restocking fees on returned items.

5. Damaged, Defective, or Missing Shipments

Please inspect your shipment thoroughly upon arrival:

  • If your order arrives damaged during transit, defective, or missing components, please contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the damage or issue along with your order details.

  • We will immediately send free replacement parts, ship a new replacement chair, or process a full refund once verified.

6. Refund Processing Timeline

  • Warehouse Inspection: Once your returned shipment is delivered back to our facility during operating hours (Monday – Friday, 9:00 AM – 19:00 PM), our team will inspect it within 1 to 2 business days.

  • Refund Approval: Upon passing inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed back to your original payment method (PayPal or Stripe) within 3 business days.

  • Bank/Gateway Posting: Depending on your financial institution or card issuer, it may take an additional 2 to 5 business days for the credit to post to your bank account or PayPal statement.

7. Order Cancellations

  • Before Processing / Dispatch: You may request to cancel your order shortly after placing it. If the order has not yet entered carrier dispatch, we will cancel it and issue a 100% full refund immediately.

  • After Dispatch: If your order has already been handed off to our carriers (USPS, UPS, FedEx, XPO Logistics, Old Dominion), it cannot be canceled mid-transit. In this case, you may return the package once received following our standard 30-day return process.

8. Contact Us

If you have any questions regarding returns, refunds, shipping pickups, or replacement requests, please reach out to our team:

  • Store Name: Shopnexusmart

  • Business Address: 505 Ring Rd, Mosinee, WI 54455, USA

  • Phone Number: +1 715-693-3029

  • Business Email: support@shopnexusmart.com

  • Customer Support Availability: Live Chat & Email are 24/7 Active

  • Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM